Payment policy

Definition of payment:

It is the process of paying the value of the purchased orders from the store15 or less by the customer through the available payment methods such as cash payment on delivery (if available), bank credit cards approved by the store, vouchers or through reward points.

Terms and conditions for payment:

We accept cash payment upon receipt of purchases, as an alternative method of payment with a credit card, if applicable.

You can pay cash once you receive your order from the delivery representative or the shipping company. Since providing this service to our customers initiate an additional cost by the shipping company, we will add extra fees to any order, regardless the number of products that any order contains.

Payment can be divided between vouchers and reward points or discount (by the given discount codes), but the payment cannot be divided between multiple credit cards and cannot be combined with cash on delivery.

All credit card payments (debit card) are subject to verification and authorization by the issuer. Credit card information will not be stored, sold, shared or rented to any third party, except for our online payment service provider. You can freely choose between any of the following options to pay your purchasing order: Visa, MasterCard, Mada card.

Shop 15 and below guarantee you a 100% safe shopping experience. Credit card numbers are not stored on our systems, and payment details are encrypted prior to transmission using the latest electronic encryption technologies that follow the highest security standards. We also follow the strictest protocols to ensure that our customers’ personal information is not disclosed to a third party.
The amount paid is refunded after the return request approved and it takes about 14 working days.
The amount paid is refunded to the customer’s balance in the store immediately after the return request approved.
Yes, the amount is deducted directly upon order confirmation by the customer.

Data update and development:

All data, policies, alerts, terms and conditions are subject to review, develop and update on a regular basis and that is according to what the 15 and less store management deems appropriate without the need for prior notice.