Definition of shipping:

It is the process of transferring and delivering the customer’s order according to the terms and conditions of Store 15 or less, through a delivery representative or through contracting shipping companies.

Shipment:

It is an envelope of one product or a set of products that have been ordered by the customer and have been prepared by the store15 or less’s team.
The shipment may consist of one package or more for a single order.

Refund:

It is the process of returning products that were purchased from the store due to a mistake, manufacturer defect in the received product or according to what is mentioned in the terms and conditions of the store.

Replacement:

It is the process of replacing the products that have been purchased from the store with other products according to the terms and conditions.

Compensation:

It is a compensation process for the value of the returned purchase or incomplete confirmed order, including compensation by purchasing vouchers, reward points, discount coupons, or direct transfer to the customer’s bank account.

Terms and conditions for shipping:

The order is shipped after it is confirmed and payment is successful through one of the payment methods available at store 15 and less.
Shipping fees appear on the purchasing order page and before completing the payment to confirm the order.
The delivery man or the shipping company representative will contact you on the mobile phone registered in the order to confirm the location of the delivery.

When the order arrives, you can verify it and you have the option to accept it or return it with the representative and retrieve the payment later.
Shipping is currently available in Jeddah, and soon to the rest of the Kingdom of Saudi Arabia.
The shipping options available at store 15 show the period of shipping for each order and the value of the shipping service according to the customer’s choices before approval of the shipping request.

Terms and conditions for refund:

Shop 15 and less provides the service of returning products within a period not exceeding 3 days from the date the customer receives the order.
Compensation for the returned goods is not made until after receiving these goods from the customer and approval of the return request.
In the event that there are any errors or damage to certain goods upon receipt and a request for their recovery, then only the wrong or damaged goods will be recovered, not the entire order, which includes correct and intact goods.
All return items must be in good condition with the original label and packaging.

In the event that the customer desires to return after the order has been delivered the customer would be charged for the delivery fee.

Terms and conditions for exchange:

Only the products to be exchanged are sent not the entire order. All exchanged items must be in good condition with the original label and packaging.

Shop 15 and less provides exchange service within a period not exceeding 7 days from the delivered date of the order.In the event that the customer wants the exchange, he will bear the delivery fees.

The customer has the right to request an exchange in the case of a mistaken, damaged products or the customer own desires to exchange.In the case if the customer noticed a damaged or a wrong product in his order upon receiving it, the customer could exchange the wrong or damaged product only for free.

Terms and conditions for compensation:

In case the compensation is for returning a wrong or damaged product, then the value of that product will be returned to the customer according to the used payment method or a transfer to the customer’s bank account (it must be registered in the name of the customer) within 14 working days of the compensation request approval.


In case the compensation is for returning a purchased product or order only according to the customer’s desire during the available return period (According to the terms and conditions), then the value of that product or order will be returned to the customer’s balance at store 15 and less available for re-purchase or as a special store voucher.

FAQs

Yes, you can return the product and retrieve the amount you paid to your own account or replace it with a better condition one. However, in this case the replaced product and the delivery fees would be charged on the store itself.
you can return the product and retrieve the amount you paid to your own account or replace it with the item you originally purchased. However, in this case the replaced product and the delivery fees would be charged on the store itself.
If you change your mind about a product or an order before shipping, you may contact us to cancel it or you can cancel it yourself from your store account.
The amount paid will be refunded after approval of the compensation request within 14 working days according to the terms and conditions.
You may contact us via the store’s e-mail or through our social channels to report the issue and we will redeliver your order on a new shipment (but you will be charged for the new shipment) or you could request a voucher of the amount you paid for the order exclude shipment fees.

Data update and development:

All data, policies, alerts, terms and conditions are subject to review, develop and update on a regular basis and that is according to what the 15 and less store management deems appropriate without the need for prior notice.